Refund policy

 

1. Handling of Returns and Refunds

We collect and process data related to your order history, returns, and refund details to manage your requests effectively. This processing is necessary for the performance of our contract with you.

2. Refund Payments

 For processed refunds, we manage payment-related data including:

• Refund status and transaction references.

• Payment method used and order amount.

• Please note: We do not store full card numbers, UPI PINs, or banking credentials.

3. Data Sharing for Returns

We may share necessary information with our logistics and payment processing partners to handle the return shipping and the reversal of payments (refunds).

4. Data Retention for Transactions

As required by applicable Indian tax and accounting laws (such as the Income Tax Act), we retain order and transaction data related to refunds for a minimum period of 8 years.

5. Customer Support for Cancellations

If you wish to request a cancellation or have questions about a return, please contact our support team. We use the information you provide in your messages to resolve these issues.

Contact Information for Returns:

• Customer Care Email: support@myoshistore.in

• Address: Micro Technology #675, Sri Krishna Prowess, 4th floor, 14th Cross, 8th Main, 2nd Phase, JP Nagar, Bengaluru-560078, India